Samsung Runs FullPage Newspaper Ads to Apologize for the Note 7

first_img Samsung wants you to know it’s sorry about selling you that exploding phone. It’s so sorry that as America was obsessed with the run-up to the election, it took out full-page ads in three newspapers to apologize. It might take more than an apology to move past this, though.The ad was printed in The Wall Street Journal, The New York Times, and The Washington Post. There are no graphics and no colors. It’s just a plain block of text laying out the situation and offering an apology for the inconvenience. The ad talks mostly about the Note 7, but also about Samsung’s recent recall of washing machines. The washing machines didn’t explode, but they could become detached from their base and injure people. See the full ad below.The Note 7 was released several months ago to rave reviews. It was a beautiful phone with cool features and a stunning curved display. However, it became apparent after just a few weeks that the phone was exploding far more than you’d expect from random manufacturing defects. Samsung quickly started a recall and began producing new phones with (supposedly) fixed batteries.However, phones kept catching fire. In its haste to get the device back on the market, Samsung failed to fix the defect. It has now canceled production of the Note 7 and is recalling all units. Around 85% of phones have been returned, and Samsung recently sent out an update that prevents the remaining phones from charging beyond 60% capacity. It’s clear Samsung needs to get past this PR nightmare, but its future phones will probably be watched very closely. Even one unexplained fire could spell trouble. Samsung’s 108MP Camera Sensor Is Coming to a Smartphone Near YouHuge Samsung Galaxy Note 10 Doesn’t Have Room For Headphone Jack Stay on targetlast_img

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